Delivery

You can choose one of the following delivery methods:

Доступно у: Київ

When delivered by our couriers, you can pay for the order in cash to the courier. You inspect it, check for completeness and absence of damage and make the payment. Delivery by our couriers is available within the city of Kyiv for orders with a total value of UAH 3,000 or more. Delivery is provided to the building entrance only. Carrying the goods inside the building is not included.

Доступно у: Київ

Self-pickup is available from our warehouse in Kyiv.
Orders are available for pickup only after full payment has been received. You can collect your order the next day after placing and paying for it. Your manager will inform you of the available pickup time after your order has been processed.

Attention! This is a pickup point! There is no showroom at the warehouse where you can choose other products or receive a consultation.

Address (Google Maps): 5 Poliska St., Kyiv

Warehouse opening hours:
Mon–Fri: 10:00 AM – 4:00 PM
Sat–Sun: Closed

Доступно у: вся Україна

You can pick up the goods at a Nova Poshta branch. Please note that branches have restrictions on the weight of parcels, so we can only send large orders to cargo branches. The delivery cost will be calculated when placing your order

Доступно у: вся Україна

We can send the goods to your home or office using Nova Poshta address delivery. The shipping cost will be calculated when you place your order.

Upon delivery, you will receive all necessary purchase documents: a sales receipt and warranty obligations. The price indicated in the documents handed to you by the courier is final; the courier is not authorized to adjust the price.

The cost of delivery or additional services will be highlighted in a separate section in the purchase documents.

Attention! Incorrectly provided phone numbers, inaccurate, or incomplete addresses may result in additional delays. Please double-check your personal information during registration and order placement. The confidentiality of your registration data is guaranteed.

Please remember that all technical parameters and consumer properties of the purchased product must be clarified with our manager before purchasing. Delivery service employees are not obligated to provide consultations or comments on product properties. If you require assembly services for the purchased product, please inform our manager.

When receiving the ordered product, check the completeness, functionality, and compliance of the delivered item with the description on our website. Additionally, inspect the product for any mechanical damage. If you do not raise claims about mechanical damage at the time of delivery, such claims will not be considered later.

For any questions, suggestions, or complaints, please contact us at:
097 000 50 46
099 000 50 46
093 000 20 46

When picking up children's furniture from the shipping company, please check the integrity of the packaging. If the boxes are dented or torn, you must open the packaging in the presence of the shipping company's representative and check the integrity of the parts and the completeness according to the instructions.

In case of any discrepancies:

1. Contact us at phone number 063 503 03 22 or reach out to the manager to resolve all issues and properly file claims.


2. Take photos of the entire product, including any damage, and a copy of the claim documents. If possible, send the photos via Viber to 099 000 20 46.


3. File a claim at the shipping company's office, which is obligated to compensate for the damage. In the cargo insurance declaration, we indicate the full cost of the product.

Upon delivery, please inspect your order for completeness and any visible damage. If, for any reason, the product does not meet your expectations, you may refuse to accept it at the time of delivery.

According to Article 9 of the Law of Ukraine “On Consumer Protection”, customers have the right to exchange goods of proper quality within 14 days.

Please note that the following furniture items are not eligible for return or exchange:

• Furniture that has been assembled.


• Furniture showing signs of use.


• Furniture with damaged or opened packaging.


• Furniture manufactured or supplied to a custom order.

If you return an eligible product, the store will refund the cost of the product within 7 days after receiving and inspecting the returned item. Shipping and return costs are non-refundable.

The costs of product delivery and return, as well as any other additional expenses (such as assembly, packaging, bank transfer fees, credit or installment payment fees, etc.), are non-refundable and are paid by the customer.

Refunds are issued to the same payment card used for the original purchase.

The following items are not eligible for return:

• Discounted (clearance) products.


• Products that have been assembled or damaged after purchase.


• Products without original packaging or with damaged packaging.


• Products that have been used.


• Products manufactured or supplied to an individual (custom) order.

Important! If a product is unique, manufactured to custom dimensions and/or upholstered in a material selected by the customer, it belongs to the list of goods specified in Appendix No. 3 to Resolution No. 172 of the Cabinet of Ministers of Ukraine dated March 19, 1994, and cannot be exchanged or returned.